Knowledge Base


Find answers to frequently asked questions, easy-to-use guides to troubleshoot and perform basic functions like changing the combination or changing the battery, and more.

My screen is frozen and I cannot enter my code.

For SafeWizard I: The power switch is located on the power supply, which is connected to the plug that provides power to the safe. Restart your controller by sliding the power switch to the left to turn off and then to the right to turn on.

For SafeWizard II: The power switch is located on the bottom of the controller and is centered under the display. Restart your controller by sliding the power switch to the left to turn off and then to the right to turn on.