Services We Offer
If you’re dealing with a stuck handle, a malfunctioning keypad, or looking to upgrade your lock system, FieldShield Services brings expert help directly to your location. Our technician is professionally trained and equipped with factory certified parts and tools to handle common safe issues quickly and reliably.
Based in Charlotte, NC, we cover cities up to a 4-hour drive away and respond to service requests in 48 hours or less.
- Safe bolt work adjustment & replacement
- Door handle replacements
- Hinge alignment & servicing
- Combination changes (mechanical and electronic)
- Electronic lock & keypad replacements
- ESL10XL, ESL20XL, ESL Audit Locks, ESL Audits & Safewizard II Retrofits
- Mobile bolt-down services for safes (up to 400 lbs)
- Basic safe troubleshooting
Drilling and opening services are only available for American Security safes. If your safe is another brand, we will connect you with a certified local safe dealer or locksmith.
Call 1-877-337-3701 or use the form below to request service.
Let us help you keep your safe working like it should: secure, reliable, and ready when you need it.
Service Hours:
Mon-Fri: 8:00AM – 6:00PM EST
Emergency weekend coverage available upon request.
How Pricing Works
- Dispatch Fee*
A $150 dispatch fee is required to schedule your appointment with one of our field technicians after requesting service. - On-Site Assessment
Once the dispatch fee is paid, a technician will visit your location to assess the issue and recommend the best course of action. - Receive a Quote
Following the assessment, you’ll receive a comprehensive quote detailing the scope of work and the associated costs. - Fee Credit
If you proceed with the service, the $150 dispatch fee will be applied as a credit toward the total cost. - Service Completion
Once the quote is approved and payment is received, we’ll schedule and complete the service promptly.
Payment Terms
We accept credit cards only and payment is collected once you approve the quote.
*The $150 dispatch fee is applied as a credit if you move forward with the work.
No Extra Charges
You’ll know the full cost before any work starts. No surprises. No hidden fees.
Professional On-Site Service
Our technician is professionally trained to handle safe repairs at your home or business using original parts and tools. You get reliable, expert-level service from a trusted safe industry provider.
Fast Response Time
Based out of Charlotte, NC, we respond to service requests within 48 hours. Service is available across the Southeast, including cities like Raleigh, Charleston, Roanoke, and Greeneville.
Support For Most Safes
We help with routine service needs like keypad replacements, combination changes, and hardware adjustments on many residential safes. If more specialized work is required, we help connect you with qualified local professionals.
