Knowledge Base

Find answers to frequently asked questions, easy-to-use guides to troubleshoot and perform basic functions like changing the combination or changing the battery, and more.

Error Message: “LOGIN FAILED”

*Instructions in this article pertain to the SafeWizard I model. Instructions for SafeWizard II may vary slightly.

You entered an invalid PIN. If you have forgotten your PIN, please ask a user with Administrative privileges to have your PIN reset.

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