Knowledge Base

Find answers to frequently asked questions, easy-to-use guides to troubleshoot and perform basic functions like changing the combination or changing the battery, and more.

Keypad Is Only Responding To “C” or “C” and One Number.

Rotate the ESL 5/10/15/20 keypad counter-clockwise and lift off the base. Unplug and then replug the lock cable. If this does not solve the problem, please contact an authorized dealer. Click here to find an authorized dealer in your area.