Knowledge Base

Find answers to frequently asked questions, easy-to-use guides to troubleshoot and perform basic functions like changing the combination or changing the battery, and more.

When I enter my combo, either nothing happens or I hear a faint click. What should I do?

Is not responding as expected to your combo? Do you hear a faint click? This might be due to a low battery. Learn about how your battery. could impact the lock performance and how to replace it.

If the issue is not resolved, please contact our Support team here.