Knowledge Base

Find answers to frequently asked questions, easy-to-use guides to troubleshoot and perform basic functions like changing the combination or changing the battery, and more.

Error Message: “Please Enter Valid PIN”

*Instructions in this article pertain to the SafeWizard I model. Instructions for SafeWizard II may vary slightly.

You entered the PIN in an invalid format. The PIN for PIN Only users are composed of eight digits (the 2-digit user number followed by your 6-digit PIN).

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