Knowledge Base

Find answers to frequently asked questions, easy-to-use guides to troubleshoot and perform basic functions like changing the combination or changing the battery, and more.

It takes several attempts to open the lock when I dial the combo. What is wrong?

You may be dialing the combo with one of the numbers slightly off. Stand directly in front of the dial to make sure that the numbers line up with the index mark. On most combo dial locks, there are two marks on the dial ring. Use the vertical line at the 12 o’clock position. If you continue to experience difficulty, this may be a sign of a slight problem starting to develop. Contact an American Security registered locksmith or dealer for further help. Click here to find an authorized dealer in your area.