Knowledge Base

Find answers to frequently asked questions, easy-to-use guides to troubleshoot and perform basic functions like changing the combination or changing the battery, and more.

Courier Keys – How to

To start the process of opening a restricted door, a user must first log in to reach the Main Menu, then attempt to access the restricted door (most commonly, door 2). You will see an “ACCESS DENIED” message, at this point you should immediately present the Courier Key. Once recognized the system will advise you to unlock the door.