Knowledge base cashwizard & safewizard
Bill Reader – Light Behavior
The purpose of this article is to describe the various light behaviors and their corresponding meaning.
Red – Hard fault – One of the note acceptors needs technical assistance
Yellow – Soft fault – The operator can correct the issue at the machine
Green – No fault – No problem with the note acceptor
| LED Indicators | Status | You Need To |
|---|---|---|
| Solid Green | Normal | Take no Action |
| 1 Flash Green | Disabled by machine interface | Fix the machine condition |
| 2 Flash Green | Disabled by network interface (if applicable) | Correct the network condition |
| Solid Yellow | Cashbox not seated or not present | Re-seat the cashbox/cassette |
| 1 Flash Yellow | Poor acceptance | Clean the acceptor |
| 2 Flash Yellow | Jam in acceptor | Clear the jam from the acceptor |
| 3 Flash Yellow | Jam in cashbox | Remove the acceptor and try to clear jam |
| Solid Red | Cashbox full | Empty the cashbox |
| 1 Flash Red | Acceptor fault | Call American Security Support |
| 2 Flash Red | Interface board hardware fault | Call American Security Support |
| 3 Flash Red | Invalid Config, Coupon | Call American Security Support |
| Green-yellow-Red Solid lights | Hardware fault | Call American Security Support |
| Green and Red Flashing | In calibration mode | Call American Security Support |