Knowledge base cashwizard & safewizard

Printer & troubleshooting steps

The CashWizard Printer parts

1 Green indicator light – Green LED light labeled PAPER. When this indicator light is solid green printer is ready to print

2 Buttons

    • Center CUT button is to cut paper after being fed from the printer.
    • Right FEED button is for the printer to feed blank paper. Press and hold until desired amount is fed.

Blue Lever – PULL OPEN: Gently pull down to open printer door to insert paper

Paper This printer needs standard 48gsm thermal paper 3-1/8-inch rolls. Place paper roll in printer with paper feeding over the top. If paper is inserted incorrectly the printer will not print.

Indicator Light behavior

  1. Solid green light indicates printer has power and is ready to print.
  2. Flashing green light indicates printer is getting power but is not ready to print because, either:
  • printer paper is not present and inserted correctly, reseat paper, feeding from the top
  • printer door is not closed all the way
  1. No light means the printer is not getting power

Error messages

Here is a list of possible error messages shown on screen and some easy troubleshooting steps. If any of these issues persist, contact AMSEC Product Support.

Message On Screen

Recommended Next Steps

Could not Print – printer not found Verify the printer power light is on, check that the paper is right kind and it’s mounted properly. Then, restart the safe and attempt to print again.
Device not found – printer not found Verify the printer power light is on, check that the paper is right kind and it’s mounted properly. Then, restart the safe and attempt to print again.
No paper presentprinter doesn’t recognize paper Ensure the required thermal printer paper is used and inserted correctly, over top. Heat is used to print, if the paper is not thermal nothing will print. Replace paper roll and try to print again. If the issue persists, restart safe and attempt to print again.
Internal Error – bad data cable or bad printer Ensure printer power light is on, has correct paper. Restart safe and attempt to print again
Printer Busy – printing delayed May print out after error message shows. If not, restart safe and attempt to print again.