Knowledge Base


Find answers to frequently asked questions, easy-to-use guides to troubleshoot and perform basic functions like changing the combination or changing the battery, and more.

  • Try another user’s key. If the reader fails to read all keys, the controller needs to be replaced. If the issue is limited to one user, that user’s key will […]

  • Login to the safe. Once the bill reader lights have turned on, you can start depositing bills.

  • Time Lock – Time window in which the safe will not open for any user PRESS 3 – Admin  PRESS 2- Access Control  PRESS 1- Doors  PRESS 3 – Time […]

  • *Instructions in this article pertain to the SafeWizard I model. Instructions for SafeWizard II may vary slightly. To reset a User Pin on your SafeWizard: Log in with your pin-only […]

  • *Instructions in this article pertain to the SafeWizard I model. Instructions for SafeWizard II may vary slightly. Enter I.D # and then your 6-digit PIN Select 2 for “OPEN DOOR […]

  • For SafeWizard I: The power switch is located on the power supply, which is connected to the plug that provides power to the safe. Restart your controller by sliding the […]

  • *Instructions in this article pertain to the SafeWizard I model. Instructions for SafeWizard II may vary slightly. Contact your Loss Prevention Department or Help Desk for help.

  • *Instructions in this article pertain to the SafeWizard II model. Enter 8 digit PIN starting with user # followed by 6 “1’s” (User #1 will enter: 0-1-1-1-1-1-1-1; User#3 will enter […]

  • UAL stands for user access level. The purpose of UAL is to structure users in a hierarchical order to give appropriate access dependent on company role. UALs are customizable per […]

  • *Instructions in this article pertain to the SafeWizard I model. Instructions for SafeWizard II may vary slightly. You entered the PIN in an invalid format. The PIN for PIN Only […]

  • *Instructions in this article pertain to the SafeWizard I model. Instructions for SafeWizard II may vary slightly. You entered an invalid PIN. If you have forgotten your PIN, please ask […]

  • PRESS 3-Admin PRESS 1- User Managment PRESS4- Enable/Disable User Scroll to desired user to disable PRESS Y/N PRESS Save