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• The Controller Does Not Respond To My Key.

  Try another user’s key. If the reader fails to read all keys, the controller needs to be replaced. If the issue is limited to one user, that user’s key will […]

• Depositing Money

  Login to the safe. Once the bill reader lights have turned on, you can start depositing bills.

• Setting Up Time Lock

  Time Lock – Time window in which the safe will not open for any user PRESS 3 – Admin  PRESS 2- Access Control  PRESS 1- Doors  PRESS 3 – Time […]

• Resetting a User Pin

  *Instructions in this article pertain to the SafeWizard I model. Instructions for SafeWizard II may vary slightly. To reset a User Pin on your SafeWizard: Log in with your pin-only […]

• Opening Door 2 PIN Only User

  *Instructions in this article pertain to the SafeWizard I model. Instructions for SafeWizard II may vary slightly. Enter I.D # and then your 6-digit PIN Select 2 for “OPEN DOOR […]

• My screen is frozen and I cannot enter my code.

  For SafeWizard I: The power switch is located on the power supply, which is connected to the plug that provides power to the safe. Restart your controller by sliding the […]

• Missing the “Open Period”

  *Instructions in this article pertain to the SafeWizard I model. Instructions for SafeWizard II may vary slightly. Contact your Loss Prevention Department or Help Desk for help.

• Factory Enrolled PIN Only Users

  *Instructions in this article pertain to the SafeWizard II model. Enter 8 digit PIN starting with user # followed by 6 “1’s” (User #1 will enter: 0-1-1-1-1-1-1-1; User#3 will enter […]

• Explaining UAL

  UAL stands for user access level. The purpose of UAL is to structure users in a hierarchical order to give appropriate access dependent on company role. UALs are customizable per […]

• Error Message: “Please Enter Valid PIN”

  *Instructions in this article pertain to the SafeWizard I model. Instructions for SafeWizard II may vary slightly. You entered the PIN in an invalid format. The PIN for PIN Only […]

• Error Message: “LOGIN FAILED”

  *Instructions in this article pertain to the SafeWizard I model. Instructions for SafeWizard II may vary slightly. You entered an invalid PIN. If you have forgotten your PIN, please ask […]

• Disable a User

  PRESS 3-Admin PRESS 1- User Managment PRESS4- Enable/Disable User Scroll to desired user to disable PRESS Y/N PRESS Save