Knowledge Base
Find answers to frequently asked questions, easy-to-use guides to troubleshoot and perform basic functions like changing the combination or changing the battery, and more.
Error Message: “LOGIN FAILED”
*Instructions in this article pertain to the SafeWizard I model. Instructions for SafeWizard II may vary slightly.
You entered an invalid PIN. If you have forgotten your PIN, please ask a user with Administrative privileges to have your PIN reset.